Shipping policy

United Kingdom delivery

Measured Scents currently delivers to addresses within the United Kingdom only.

International delivery is not currently available.

Delivery charges

Standard tracked UK delivery costs £3.40 per order.

Customers receive free UK delivery on orders over £60. The qualifying order value is calculated after any discounts have been applied.

Order processing

Orders are normally prepared and dispatched within two working days.

Working days are Monday to Friday, excluding UK bank holidays. Orders placed during weekends or bank holidays will begin processing on the next working day.

During particularly busy periods, promotions or public holidays, dispatch may take slightly longer.

Delivery service

Orders are normally sent using a Royal Mail tracked delivery service.

Delivery usually takes approximately 48 hours after dispatch. This is an estimated delivery time and cannot be guaranteed, as delays may occasionally occur within the Royal Mail network.

The dispatch time and delivery time are separate. For example, an order may take up to two working days to prepare before it is handed to Royal Mail.

Tracking information

Tracking information will be provided after the order has been dispatched.

Please allow time for Royal Mail’s tracking system to update after receiving your dispatch confirmation.

Delayed or missing parcels

Please check your tracking information first if your parcel has not arrived within the expected delivery period.

If the tracking has not updated, or your order appears to be significantly delayed, please contact:

measuredscents@icloud.com

Please include your:

Full name
Order number
Delivery address
Royal Mail tracking number

Measured Scents will review the tracking information and assist with the relevant Royal Mail enquiry where appropriate.

Royal Mail may require a certain amount of time to pass before a parcel can officially be treated as lost.

Incorrect delivery addresses

Customers are responsible for checking that the delivery address entered at checkout is complete and correct.

If you notice an error, contact measuredscents@icloud.com as soon as possible and include your order number and the correct address.

We will try to update the address if the order has not already been dispatched. However, address changes cannot be guaranteed once an order has been processed or handed to Royal Mail.

Measured Scents cannot be held responsible for delays, failed deliveries or lost parcels caused by an incorrect or incomplete address supplied by the customer.

If an order is returned to Measured Scents because of an incorrect or incomplete address, the customer may be required to pay an additional delivery charge before the order can be sent again.